Marlborough Osteopaths endeavour to practice holistic, effective osteopathic treatment for patients of all ages, whilst following the latest guidance on good practice and keeping up to date with on-going changes in the health environment.
Should a problem arise, if you have been dissatisfied or feel there is something that needs improving please tell us and we will make every effort to ensure a swift response and provide a solution. If you are not happy with any aspect of your care, we encourage you in the first instance to mention it to your Osteopath, our Practice Manager or member of our administration team so they can correct the problem. Your complaint will then be fully investigated and we will keep you informed throughout this process.
If, however, you are still unhappy please put your complaint in writing and address it to: Practice Manager, Marlborough Osteopaths, 162 Scott Street Blenheim 7201;
or alternatively you can contact the HDC on 0800 11 22 33; email hdc@hdc.org.nz website: www.hdc.org.nz
or the OCNZ on 04 4740747. You can find more information at this link. http://www.osteopathiccouncil.org.nz/making-a-complaint.
If you would like help and support in this process you can contact the Advocacy Services on 0800 555 050, email: advocacy@hdc.org.nz
You are most welcome to bring a support person with you throughout this process. All complaints will be treated by us with confidentiality and dealt with in accordance with our complaints procedure.
